The power of “Yes”

In her book Training to Imagine, the author, Kat Koppet, recounts the following tale: “John Lennon met Yoko Ono at a showing of her artwork in New York. He browsed and eventually came upon a magnifying glass, which was hanging from the ceiling. Below it, Ono had...

Make a positive first impression on the telephone

Follow these three simple tips: 1.Dress the part: even if no-one can see you.  What you wear impacts the way you sit or stand and this in turn impacts how you sound. 2.Smile: smiling changes the facial muscles.  This translates into a friendlier, happier voice that...