Enriched language in communication

“Enriched communication is the essence of motivation and commitment.” Sue Knight,  NLP at Work We have chosen three of the most important ways you can enrich your communication, appealing to the eyes, ears and feelings of your listeners with...

The power of rapport

“Rapport: a process of establishing and maintaining a relationship of mutual trust between two or more parties.” Genie Z Laborde We all know that communication is about more than the content level. Empathy and mutual understanding can do a...

The language of influencing

Achieve success or avoid failure? Do you work towards or strive to move away from something? This very powerful filter – away from or towards – influences our preparation for, and commitment to, goals and our subsequent likelihood of...

The science of influencing

If influencing others isn’t luck or magic – could it be science? Robert Cialdini has spent 30 years studying how people are influenced. His work is both compelling and ethical and proven by scientific methodology. In writing his book,...