Email perils and pitfalls

“Email, instant messaging, and cell phones give us fabulous communication ability, but because we live and work in our own little worlds, that communication is totally disorganized.” Marilyn vos Savant Countless e-mails are sent every day. In a business...

Understand how readers read

“What is reading? Most of us think of reading as a simple, passive process that involves reading words in a linear fashion and internalizing their meaning one at a time. But reading is actually a very complex process that...

Think clearly, write clearly

“The discipline of writing something down is the first step toward making it happen.” Lee Iacocca   Ten Principles of Clear Writing 1. Have a clear goal and purpose for what you are writing and develop a structure and...