The power of rapport

“Rapport: a process of establishing and maintaining a relationship of mutual trust between two or more parties.” Genie Z Laborde We all know that communication is about more than the content level. Empathy and mutual understanding can do a...

The language of influencing

Achieve success or avoid failure? Do you work towards or strive to move away from something? This very powerful filter – away from or towards – influences our preparation for, and commitment to, goals and our subsequent likelihood of...

The power of “Yes”

In her book Training to Imagine, the author, Kat Koppet, recounts the following tale: “John Lennon met Yoko Ono at a showing of her artwork in New York. He browsed and eventually came upon a magnifying glass, which was...