by Maureen Steele | Jul 12, 2012 | Interpersonal Communication, Training Box Occasional Blog
In an earlier blog, we wrote about a site called “Lumosity” that claims to improve brain health and performance. The Training Box has been diligently exercising with encouraging results. One of the skills that is enhanced by regular training of this nature is...
by Maureen Steele | May 22, 2012 | Interpersonal Communication
Most people understand that non-verbal signals (facial expression, body language) and voice tone have a strong impact on communication and how the communicator is perceived. In a teleconference, these non-verbal signals are missing so voice and tone become even more...
by Maureen Steele | May 7, 2012 | Influencing Skills, Interpersonal Communication, Training Box Occasional Blog
During a briefing session with a client last week to prepare for a presentation training programme for his team, I asked the question, “What should the participants be able to do (or do better) after the training, that they cannot currently do?” His answer was that...
by support | Apr 18, 2011 | Influencing Skills, Interpersonal Communication
“Rapport: a process of establishing and maintaining a relationship of mutual trust between two or more parties.” Genie Z Laborde We all know that communication is about more than the content level. Empathy and mutual understanding can do a lot to build the...
by support | Jan 14, 2011 | Communication Essentials, Interpersonal Communication, Presentations And Public Speaking
If you thought what you actually say has the most impact on those you meet, then think again. The non-verbal factors such as facial expression and gestures, combined with your voice tone and all it expresses, far outweigh the appropriateness of your word choice when...
by support | Nov 2, 2010 | Influencing Skills, Interpersonal Communication
“Nature gave us one tongue and two ears so we could hear twice as much as we speak. ” Epictetus In his book, “Emotional Intelligence” (1995), author Daniel Goleman talks about the skill of non-defensive listening and speaking. He says, “The most powerful...
